The journey of our lives is filled with ups and downs. Everyone you work with carries untold stories—triumphs, struggles, heartbreaks—that shape who they are. Empathy helps us bridge these gaps. It lets us feel with people, even when we don’t walk in their shoes. It’s why leaders lean on empathy: It connects, comforts, and builds trust.
We’ve all been there. We’re frustrated with a colleague, but instead of addressing the issue, we do something a little odd: We offer a compliment. Are we just praising someone’s idea or work—even when it doesn’t hit the mark—in order to avoid conflict?
Listening is one of the most important yet neglected executive skills. I find that executives constantly work on improving their communication, presentation, and project management skills. But rarely does someone ask for coaching on their listening — which is interesting, because in general, we are not great at it.
Listening is one of the most important yet neglected executive skills. I find that executives constantly work on improving their communication, presentation, and project management skills. But rarely does someone ask for coaching on their listening — which is interesting, because in general, we are not great at it.
A common mistake executives make is not firing fast enough. Slow firing is dangerous! Underperformers create an environment of complacency. This can lead to gossip, slowed work, incomplete projects, blame, and excuses. Firing appropriately pays off! It upholds high standards and inspires a culture of productivity, feedback, and accountability that leads to good workflow, confidence, and job satisfaction.